You have now enhanced flexibility to manage your cleaning & maintenance staff through Hostaway. We have added new functionality to our Task module that will allow you to select multiple tasks and re-assign them to any user or group. This action can be done with any status the task is on.
June 25th - Bulk Re-assign Tasks
June 25th - Multiple listing & channel selection for Automations and Auto Invoices
You can now select multiple listings & channels for your Automations and multiple listings for Auto Invoices. Use this feature to optimize your messages and invoices by creating targeted template variations and apply them to specific listings, channels, or to a combination of listings & channels.
FIXED Airbnb PRO - Issue with Reservation Modification Notifications
The issue has been fixed and we don't expect any further non expected notifications for reservation modifications to be sent.
If you still encounter this issue please contact email@example.com
Airbnb PRO - Reservation Modification Notifications
Airbnb has notified us of an issue with their Reservation API which is causing reservations to appear as modified although no actual modification has been done to them.
A consequence of this issue on Airbnb is that our system is alerting you of the modification and therefore you might have been receiving unexpected Hostaway notifications according to your notifications settings.
We have escalated this with Airbnb on your behalf and they are actively working on a fix. We will update you as soon as the fix is complete.
In the meantime, please contact firstname.lastname@example.org with any questions or doubts you may have.
June 16th - Apply taxes to Cleaning Fee
To accommodate tax regulations we have now implemented the option to instruct the system to apply your Listings Property Rent Tax to the cleaning fee. If you charge a cleaning fee it is likely that you will have to apply local and industry-related taxes to it.
Navigate to Listings > Edit > Financial Settings and select the checkbox underneath the Property Rent Tax field. This set up will apply the tax to both your nightly base rate and to the cleaning fee. This setting works with our Booking Engine, Direct Reservations, and HomeAway API connections. Non-API connected channels, Airbnb and Booking.com will not have this setting applied to them, and instead, you must do it in the channel itself.
June 10th - New notification for Failed Guest Charges
Don't miss another payment due to a problem with a guest credit card whith our new notification for failed guest charges. This notification works with Booking Engine, Direct Reservations, and with any channel that doesn't handle payments for you. It also works with our Guest Invoicing and Auto Charges features.
This notification setting is available for Hostaway account owners, and users that have access to financial data. You can choose to receive it as a mobile app push notification, desktop or email notification. In the email notification (for space reasons) we provide more specific information, including the reason that caused the charge to fail.
May 6th - Airbnb toolkit for COVID-19
To minimize the impact of Covid-19 on your business, Airbnb has created a Toolkit to help you continue welcoming guests (longer stay, flexible cancellation policies and much more advice).
Find the Toolkit here
May 5th - Improvements to Cross-Listings
We have added a few improvements to the UI of Cross-Listings:
- In Listings, you will now see a line that identifies the Parent and Children.
- We have added the Parent and Child icon to dropdowns.
- When selecting a Child listing we have made it easier for you to identify the selected listing/s through modal + confirmation pop-up with all the changes
April 21st - Keep reservations after unmapping
If you need to unmap a listing to fix an issue on Booking.com or Expedia you can now choose whether to keep existing reservations or not after unmapping and therefore keep your reservation and payments history.
Please note that if you choose to keep your reservations after unmapping, these will no longer be synchronized with the channels. Also, in order to avoid double bookings when you remap the listings, those reservations will not be reimported.
April 21st - Set up to 200 days Minimum stay on calendar and listing.
You can now set your minimum stay to be up to 200 nights both at the calendar and listing level. In the calendar just click on the days you wish to change the minimum stay. In Listings go to Edit > Additional Info > Minimum Stay and update it there.
Please note that Expedia only accepts a top minimum stay of 27 days. We will automatically adjust your settings for Expedia in case your minimum stay is above 27 days.