Hostaway updates hostaway.com

We have added support for Airbnb Special Offers functionality in our newly revamped single and multi-Calendar. In addition to the functionality being available from the Reservation page, you are able to send Special Offers for new dates, guests or price to an Airbnb guest from the Hostaway calendar as well as withdraw such offers, saving you time and allowing you to better manage your guest inquiries from one single place.

We have added a new feature to our Vrbo/HomeAway integration that will allow you to decide whether the Refundable Damage Deposit is charged at the time of booking or paid at location. Simply go to the Hostaway Dashboard and from Listings > Prices & Fees select the checkbox Exclude from reservation sum for HomeAway if you wish your guests to pay the Damage Deposit at location.

We currently support multiple Stripe accounts being added to the system from the Listings and now we have added this feature also at the Account level. This will help you add your owner/s unique Stripe account and have reservations being charged to the correct one.

Our Amazon servers are running some maintenance. For the next 2 hours, you may experience our Task feature to be slower than normal and/or not load.

Please note that the calendar sync is not impacted.

Edit: The maintenance has been completed and all is back to normal.

We have released an enhanced version of the "More filters" functionality to improve its usability and search results. We have added four new filters that work as follows:

• Check-in or Check-out: will display any reservation living within the time range selected.
• Check-in: will display reservations that have a check-in during the selected period.
• Check-out: will display reservations that have a check-out during the selected period.
• Creation: will display reservations that were created during the selected time period.

Also, filters will not be reset once you logout from the Hostaway dashboard and will remain selected until you change them.

You can now view your Airbnb payout data in Hostaway. As soon as Airbnb sends you the payout, we will update the corresponding information in the Reservation page under the Airbnb tab. Also, this information is available in your Reservation CSV file downloads.

The data will be updated with the exact payout for any case: confirmed reservation, cancelled reservation after payment (according to cancellation policy), long term reservation (split payment) and for any reservation alteration.

The issue has been solved on Airbnb side. The root cause of this issue was a change on the code from Airbnb to their authorization logic.

Airbnb has put in place a fix and you are now able to connect and import new Airbnb accounts.

PLEASE NOTE:

Airbnb has added a new screen to the process which indicates that a new account has been created. This is not the case. No new account is created but the message is confusing. We have escalated this with Airbnb.

Please email support@hostaway.com if you continue experiencing issues or if you have any questions or feedback.

We are aware that some of you cannot add new Airbnb accounts to the Airbnb Pro connection. We are working closely with Airbnb to find a solution.

Please note that the syncs, for all already connected Airbnb accounts, are up and running.

We will let you know once the issue has been fixed. Don’t hesitate to contact support@hostaway.com if you need further assistance.

You have now enhanced flexibility to manage your cleaning & maintenance staff through Hostaway. We have added new functionality to our Task module that will allow you to select multiple tasks and re-assign them to any user or group. This action can be done with any status the task is on.

You can now select multiple listings & channels for your Automations and multiple listings for Auto Invoices. Use this feature to optimize your messages and invoices by creating targeted template variations and apply them to specific listings, channels, or to a combination of listings & channels.