Hostaway updates hostaway.com

To better track the completion of a task we now display timestamps related to the different statuses:

1. created on - the task has been created but it is still in to do
2. confirmed - the task has been accepted by a user
3. started - the task is in progress
4. completed - the task has been marked as completed

Whilst this info already exists in the Mobile App, it was missing from the Dashboard Tasks module. Now you will be able to know exactly who has taken the task and how long did it take to complete it.

The booking engine is now supported on both www and naked custom domains. This means that you can set up their booking engine to show up on both www.myrentals.com (for example) and myrentals.com. Please contact our support team - support@hostaway.com, for more details.

You can now customize the default cancellation policy details under Listings >price & fees. by changing the policy's name and setting up 3 rules for each policy. Rules must not contradict each other and policy names should be unique. Each rule can apply a percentage or a flat fee amount, the deadline, and reference event (reservation confirmed or check-in).

The details of the Cancellation policy will appear on the Booking Engine and WordPress plugin, as well as they will be available through our Public API.

Following the addition of more conditions to Message Automations, you can now set your Message Automations to be scheduled using minutes, hours, or days in order to help you send perfectly-timed messages.

We have added a couple of new conditions to Messages Automations that will help you improve the guest experience. Besides the current triggers and scheduling options, you can now add conditions for the number of guests and /or the number of nights. You can use them separately or at the same time.

This is particularly helpful if you need to send different messages depending on the number of guests or nights.

• You can now brand your guest emails with your company name. Using this feature your guests will clearly identify your communications in their inboxes. Contact us at - support@hostaway.com - to learn how can you start branding your emails today!.

• We have released a new feature for our Reviews model that will allow you to save review templates and use them when manually writing a review. As opposed to auto-reviews, these templates are not sent automatically, but rather are stored for quick usage when writing a manual review, saving you time. Check our user guide here to get you started.

• Finally, we have teamed up with Airbnb, Vrbo, and Booking.com to add guests most demanded Amenities to our Listings module. Adding these amenities to your listings will help your portfolio's performance in the channels. As a result, the amenities section under listings has been completely overhauled and now includes all of Airbnb’s amenities as well as hundreds of new ones from Vrbo and Booking.com.

There are new event triggers for message automation - payment success and payment fail Using these triggers you can automatically notify the guest that something went wrong (or right) and prompt them to action.

We have released a couple of improvements that will dramatically facilitate and simplify the task creation

• You can now select multiple listings when you create an AutoTask. This way, you will be able to better assign tasks to a particular cleaner or maintenance operator in charge of several properties.
• You can now choose how to sort tasks. Until now you could only manually drag tasks in order to sort them. Starting today you can choose whether to sort them automatically by start date, creation date, title, or do so manually.

We have simplified the process of creating formulas by allowing you to use existing formula names within your new formula (both custom or default). This will simplify the process for you and give you a clearer view of your settings.

Financial Reporting:

• Listing Financials now show the numbers used in each calculation. When hovering over a sum in Listing Financials, the formula and numbers that were used to reach that sum are visible, making it easier to understand how the sum was reached and spot errors.

• Listing Financials consolidated report now takes into account the applied filters. When a client applies a filter and then downloads the consolidated report as a CSV, the downloaded report will include the columns selected in the filter, as well as the columns that are necessary to identify the reservation.

Reservation page:

• The invoices section in the reservation details page now shows total invoice amount, total reservation sum and the remaining amount to be collected. This is meant to improve clarity regarding what has been paid in a reservation. It will also prevent confusion regarding what should be the next steps.
• The number of nights in a reservation will now be displayed in the Reservation detail page, in the Calendar modal, and the Guest Portal.

Global Search:

• We now show the number of results next to each category.

Listings page:

• New tooltips explain whether a fee is included in Airbnb’s base price or not. We have added tooltips to the resort, management, community, and linen fees that state whether they are included in Airbnb’s base rate or not. The tooltips appear in listings > channel-specific and in FR > listing financials.