Hostaway updates
Hostaway updates

July 26th - The amount of guests is now displayed in tasks

This information was missing and it is usually relevant for cleaners. The number of guests will be now shown in the task calendar modals (pop-ups), tasks overview and during task edition.

July 19th - Auto-invoices have now an option to add automatically new listings

In auto-invoices we will find a new option to automatically add new listings, so there is no more need to do that manually every time a new listing is imported or created. This works for edit and creation modes.

July 15th - We can now refresh values from the price breakdowns

Under the reservation price breakdowns, in edit mode, we will see a Refresh button. This is useful if a manual modification took place and you want to revert it or the listing settings were updated and you want the changes to be reflected.

July 15th - We have changed HomeAway instances to Vrbo

HomeAway has changed its name to Vrbo, so we have done the same in our dashboard. Now we should display their new brand name and an updated icon.

July 14th - We added Export failed / Export success notifications

Before they were under the exception notifications, and we have moved them to two new types. They are available both for accounts and listings.

July 14th - New edit task shortcut from the calendar

Tasks are accessible from the calendar by selecting them in the "Show" filter. However, there was no shortcut to edit them, which in some cases would be convenient. Now we will find a shortcut that will open the task in a new tab

July 12th - NEW! Guest Book is now live!

We are happy to announce the release of our Guest Book which can be found under the Reservations module tab in the main menu.

Guests can be added manually and are also added automatically when new reservations are created through any channel. Furthermore, guest information can be edited or deleted, and when creating or editing a reservation, you can choose an existing guest from the guest book to link that reservation to the guest. You can also download the guest book information as a CSV and import it later on your favourite CRM tool.

Make sure to check our User Guide to find out more.

July 12th - Airbnb Firm Cancellation policy is now supported in Hostaway

Airbnb Firm Cancellation policy is now supported in Hostaway. If guests cancel up to 30 days before check-in, they can get a full refund. After that, guests can cancel up to 7 days before check-in and get a 50% refund on the nightly rate for all nights. After that, no refund will be given. Guests can also get a full refund if they cancel within 48 hours of booking as long as the cancellation occurs at least 14 days before check-in.

What sets the firm policy apart from the strict policy is that guests can still get a full refund if they cancel 30 days before check-in.

Consider choosing a firm policy if:

  • You want to avoid cancellations, but still keep your listing more attractive to guests
  • You like having more advance notice to receive another booking if a guest cancels
  • Your space is in demand

June 28th - Support to Length of Stay based Taxes is now live

We now support setting taxes based on length of stay for all our direct sales channels - Booking Engine, Direct Reservations, and WordPress - at both listing and account levels. The tax calculation will be available in our Financial Reporting module as normal.

June 15th - Improvements to WP Plugin, Public API, new Inbox and Owner Statements

We have been busy bees this week! Check out below all the new improvements we have just rolled out.

  • Auto-charges now have tooltips that explain how they work with different channels Since each channel has different limitations regarding when to charge guests, we added tooltips that explain how these work. A tooltip for Expedia is coming soon.

  • In the WP plugin, when the refundable damage deposit is excluded from the total price, it shows as such If clients choose to exclude the damage deposit from the total price, it now shows separately in the WP plugin the same it does in the booking engine.

  • Clients now have access to reviews, user permissions and invoices, and charges via the public API These permissions are read-only, meaning that no changes can be made via the API.

  • Communication channel used in the new inbox will now be preselected based on last channel used

  • There are not that many, but you can see now readable errors for SMS or Whatsapp communication when something goes wrong.

  • You can now add your logo to the Owner Statement PDF! and switch from reservation details to listing details in the owner statement.