Before, we had a timer of up to 24 hours to accept or decline reservation requests from Vrbo. Now, the timer will expire after 48 hours starting from the moment you receive a reservation request from Vrbo. This will apply to listings that do not accept instant bookings on Vrbo.
How it works:
We heavily encourage you to respond to reservation requests within 24 hours to avoid cancellation penalties that happen if the reservation is canceled after this timeframe.
The timer will count for 48 hours starting from the moment you get the reservation request from Vrbo.
Vrbo retrieves reservation updates every 12 hours from Hostaway, so after changing the status of the reservation on Hostaway, it might take 12 hours for the update to be reflected on Vrbo.
After 48 hours, if the reservation is unconfirmed, it will be marked as expired on Hostaway and a cancellation will be sent to Vrbo.
For more information about Vrbo reservation updates, check out our USER GUIDE