Prioritize Faster: AI Sentiment, Escalations & Custom Fields on Mobile

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We're excited to bring you the latest updates to the Hostaway mobile app. This release brings AI-powered escalations to your inbox, adds sentiment analysis to help you prioritize conversations, and introduces full custom field editing on listings, all from your phone.

What's New:

  • Flags urgent conversations by syncing AI-powered escalation rules from your web dashboard to mobile, with a bell icon quick filter to jump straight to flagged threads.

  • Reveals guest sentiment at a glance with automatic AI scoring: Positive, Neutral, or Negative on every conversation, so you can quickly spot issues and override scores when needed.

  • Keeps property details current with full custom field editing on listings: supporting text, textarea, number, and dropdown fields, including "Different per unit" for multi-unit properties.

How It Works:

  • Escalations: Open the Inbox → tap the bell icon filter to view escalated conversations → escalate or de-escalate any thread manually.

  • Sentiment Analysis: Open any conversation → view the sentiment badge → expand to read the AI summary, override the score, or submit feedback.

  • Custom Fields: Navigate to any listing → scroll to Custom Fields → tap to edit values across all supported field types.

For more details, check out our user guides for Escalations, Sentiment Analysis, and Custom Fields Editing.

Already available in the Apple App Store and Google Play Store. Update the app to get started.

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