New Inbox Features to Enhance Host-Guest Communication

We're excited to share two new updates to the Hostaway Inbox designed to help hosts stay on top of important guest messages and alteration requests.

What's new:

• Prioritized Alteration Requests: Alteration requests are now prominently displayed at the top of the Inbox, similar to a standard message.

• Refined “Guest Sent Last Message” Filter: The “Guest Sent Last Message” filter now excludes automated messages and only shows direct communications from guests.

Why it matters

• Alteration requests are now easier to catch: Guest alteration requests will move the conversation to the top of the Inbox, making them more visible and easier to respond to quickly.

• Unread guest messages are easier to identify:The updated filter now shows only conversations where the guest sent the last message, helping hosts focus on messages that still need a reply.

• Hosts can respond faster: By making important guest communication easier to find, these updates help reduce missed messages and improve response times.

These updates help reduce the chances of missed guest requests, improve response times, and make Inbox management more efficient for hosts.