Message Automations now Support Owner Stays

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We know that property managers value clear, consistent communication with both guests and owners. Previously, message automations in Hostaway could only be set up for guest stays. Many of our customers shared that they want to deliver the same great experience to property owners as they do to their guests.

How it works:

You can now configure message automations for:

Guest stays only (default, remains selected for all existing automations)
Owner stays only
Both guest and owner stays

Why it matters:

This update helps you standardize owner communications, reduce manual follow-ups, and deliver a positive experiences for every stay type.

For more details on message automations, you can check out our USER GUIDE.