Enhance your AI Replies responses with the new Knowledge Base

We’re excited to share major improvements to AI Replies, making responses to guest questions more accurate than before.

What’s new?

• Knowledge Base: If AI Replies can’t answer a particular guest question, you’ll be prompted to add Listing Facts to the new Knowledge Base, helping to fill any information gaps.

• Customizable Replies: You can set the AI’s tone of voice and answer length so every message matches your communication style.

Why it matters:

• Listing Facts fill in what your AI Replies rules don’t cover today. The more Facts you add, the more accurate and helpful your responses become. 

• Spend less time on repetitive messages and share consistent answers to every guest by adding Listing Facts.

This feature is already active for all existing AI Replies users. For new users, you can toggle on AI Replies in your inbox and start adding Listing Facts to your Knowledge Base.

For more details, check out our USER GUIDE.