Direct Messaging Integration with Expedia

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We have released a direct messaging integration with Expedia, which is now the default option for all Expedia communications in the unified inbox. This feature replaces the previous proxy email system, allowing for more reliable communication by sending messages directly to the guest's Expedia app. The integration also supports sending and receiving attachments.

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What’s new:

  • Better guest experience: Faster, more reliable communication builds guest trust from the moment they book.

  • Save team time: Centralizing all guest conversations in the unified inbox removes the need to switch between systems

  • Increase messaging reliability: This direct integration offers a more stable and dependable communication channel than proxy email addresses, which go into spam inboxes or cause delays.

For more details on the connection, check out our USER GUIDE.

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