Airbnb Co-Host Messaging in the Inbox

Before, users of the Hostaway Inbox could only send messages as the Airbnb listing owner.

This new feature allows accounts with Airbnb co-hosting permissions to be the sender for messages sent from the Inbox.

How it works:

1. From the Inbox, select a conversation with an Airbnb Guest

2. Below the text input field at the bottom of the message window, click on "Send message as [NAME]"

3. Select from the drop down who you want to send the message as

Notes:

• The feature only covers manually sent messages (not auto-messages)

• Only available on the Dashboard (not mobile)

• The user must have co-host access to the listing on Airbnb

• The co-host's Airbnb account must be connected to Hostaway from the Channel Manager

• The listing should be re-imported to refresh our list of co-hosts assigned to the property on Airbnb

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For more information on the Unified Inbox, check out our USER GUIDE