AI CoHost Actions: Send Messages, Create Tasks, Reply to Reviews
CoHost can now prepare guest messages, tasks, review replies, and calendar changes for your approval. It also has access to more of your business data, including owner statements, payments, tasks, and your AI Replies knowledge base.
What's new:
- Take action from CoHost: Ask CoHost to send a guest message, create a task, or reply to a review. It prepares a preview that you can review and edit before approving. Nothing is sent until you approve it. (Ask: “Message the guest at Beach Villa that there will be no electricity between 3pm and 5pm.”)
- Block and unblock calendar dates: Use CoHost to block dates for owner stays, maintenance, or deep cleans. CoHost shows a confirmation card before making any change and will never alter booked nights. (Ask: “Block Sunset Villa from 12 to 15 October, the owner is staying.”)
- Read owner statements, expenses, and payments: CoHost can now answer questions about statement totals, individual expense lines, reservation payment status, and remaining balances. It can also provide RevPAC, average length of stay, average lead time, and occupancy excluding owner stays.
- Understand tasks: Ask about open tasks by property, assignee, or date, as well as tasks completed within a date range, checklist progress, and task costs.
- Use your AI Replies knowledge base: CoHost can answer property questions using the information in your AI Replies knowledge base, such as where guests park or how to use the hot tub. It identifies the source of its answer and, if the information is not available, says so rather than guessing.
Why it matters:
CoHost can now help move work forward while keeping you in control. You can turn a request into an approved action without leaving your chat window, while getting more reliable answers from the operational and property information you already maintain.