AI Auto-Reply is finally here!
We’re excited to announce two major updates to guest messaging: AI Auto-Reply and the Test AI Replies Sandbox feature, a testing area to simulate guest and host conversations before they go out to real guests. With these updates, managing guest communications is easier, more efficient, and fully in your control.
What’s new:
AI Auto-Reply:
Automatically send instant, accurate answers to common guest questions. Set reply delays and customize automation rules to fit your workflow. Once you’re confident in your responses, let AI handle replies for you.
Test AI Replies Sandbox:
Preview, test, and refine how the AI will respond to guest questions before anything is sent. Enter questions as a guest or host, see the AI’s response, and fine-tune your Listing Facts or rules for even better accuracy.
How does it work?
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Enable AI Replies in your inbox.
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Set up AI rules and add Listing Facts for each property.
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Use the AI Replies Test Sandbox to test how AI will respond to guest questions before anything is sent.
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Refine your Listing Facts or AI rules for even better accuracy.
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Turn on AI Auto-Reply under the delivery settings when you’re ready for full automation.
Why it matters:
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Save hours every week by automating repetitive guest messages.
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Stay in control by testing and refining every response before you automate.
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Improve guest satisfaction with instant, accurate answers—even during off hours.
Hostaway users now trust AI Replies to generate up to 89% of their guest communications, and with these updates, automation is easier and more reliable than before. For more details, check out our USER GUIDE.