Airbnb Firm Cancellation policy is now supported in Hostaway. If guests cancel up to 30 days before check-in, they can get a full refund. After that, guests can cancel up to 7 days before check-in and get a 50% refund on the nightly rate for all nights. After that, no refund will be given. Guests can also get a full refund if they cancel within 48 hours of booking as long as the cancellation occurs at least 14 days before check-in.
What sets the firm policy apart from the strict policy is that guests can still get a full refund if they cancel 30 days before check-in.
Consider choosing a firm policy if:
- You want to avoid cancellations, but still keep your listing more attractive to guests
- You like having more advance notice to receive another booking if a guest cancels
- Your space is in demand